Asking the right questions at the right time is a complex task, especially when they may concern personal responses.
In this interview, professors Einav Hart, Maurice Schweitzer, and Eric VanEpps share results of their research and discuss their paper, “The (Better Than Expected) Consequences of Asking Sensitive Questions.”
“We’re finding that people consistently err on the side of politeness … [however] people don’t mind answering sensitive questions, and asking them doesn’t leave a bad impression”